Coronavirus COVID-19 Health Update for visitors to MOG
Information current @Wednesday 1st April, 5pm
We made the difficult decision based on the guidelines from AHPRA and the ADA to cease all regular orthodontic appointments as of 5pm April 1st and have temporarily closed our practice doors as we wait for this to pass.
Currently, we are directing all of your queries to the guidelines page on our website here and a specific COVID contact form that is carefully screened to allow us to help and offer advice to you if you are in discomfort. We will arrange emergency and essential appointments in line with the guidelines as they are updated.
It is our intention to continually communicate with you and reassure you that you are continuing to receive the best possible care and attention we can offer during these really strange times.
Thank you for your understanding and we will be in touch as the situation changes.
Information current @Friday March 27th 2pm
It is a very unprecedented time for everyone at the moment and National & State rules are changing regularly. It is important to take notice of the information from health authorities and act accordingly. We are monitoring the situation closely and will continue to act under the guidelines from AHPRA and the Australian Health Authorities.
At this time we will remain open for limited appointments and have implemented the following additional precautions to prevent the spread of the virus; in particular please take note that we have temporarily removed our Brushing Stations – this means you will have to brush prior to your appointment. See below for more information.
MOG already had very high infection control standards, however, we have increased our regime to enable us to safely continue to fulfil our obligations to you, our patients in treatment, as well as protecting our staff and orthodontists. We will update information here as necessary relating to our overall practice measures.
Have a non-urgent query? Use this contact form Click to contact us with your COVID related query
Limitation of consultations
Please note that all consultation appointments will be limited to 15 minutes, and the consult room door will be left open during this time.
One parent is welcome to accompany the patient into the consulting room and will be seated away from the clinical area. We will then discuss your child’s orthodontic prognosis with you and set in place a plan for future treatment if required when things return to some form of normality.
Retainer check appointments to be deferred
In order to reduce the patient flow through our practice, we have made the decision not to see you for your retainer check appointment at the moment. Don’t worry, we will still monitor your post-treatment progress – but you will need to wait until our ability to make appointments returns to normal.
Only Patients in Practice Please
To enable us to safely enact social distancing in waiting areas, we ask that if possible, only the person with the appointment enters the building.
Communication Regarding Progress & Appointments
We will contact you by phone or SMS if there is something we need to discuss with you regarding your child’s treatment.
If we require you to make additional appointments, our reception staff will call you to make the necessary arrangements over the coming days.
This will also eliminate lingering discussions at reception.
Increased infection control procedures
In addition to our regular high standard of infection control & sterilization we have implemented the following;
- We have implemented increased sanitation of hard surfaces in highly trafficked areas such as reception, waiting areas, clinical and consulting rooms.
- Removal of toothbrushing facilities – It is very important that you please take the time to brush your teeth thoroughly prior to your arrival at MOG as clean teeth are essential in order to conduct your orthodontic adjustment. We may not be able to adequately perform your scheduled appointment if your teeth have not been cleaned thoroughly, and you may be asked to reschedule your appointment. (see the bottom of the post for tips on cleaning your teeth in the car)
- Removal of tea & coffee, magazines & books.
Team member health & safety
- Social distancing between reception and clinical teams to limit exposure between team members.
- Team members must stay home if they are showing any signs of illness, even if mild, and will not return to work until it is deemed safe to do so by their doctor.
Know the symptoms
As has been the case since the start of the outbreak, we ask that anybody who has been overseas recently, or has been in contact with anybody who is ill, or shows any of the known symptoms of fever, cough, shortness of breath & sore throat to please refrain from visiting MOG and call to reschedule your appointment.
How can you brush on the go…
- Bottle of water
- Travel toothbrush – let us know if you need another MOG travel brush.
Naturally, you will also need a container to use as a basin that you can seal and take home.
This is of course not ideal – but these are very exceptional times and it is for your safety as well as other patients and team members that we are asking you to take these precautions.
You can find all the latest government updates about COVID19 below. There is a list of exposure places with days and time, please have a look and if you’ve been into any of these places at those times, self isolate when possible or follow measures regarding testing.
We want to assure every one of our patients – past and present – that we are here for you and will do all we can to help you manage your ongoing braces journey during this very strange time.
If you are concerned at any time, just call your regular MOG location we are always happy to discuss any concerns over the phone or give you advise as to our current standard procedures regarding visits and conducting appointments.
See our FAQ here, these are being updated as things change (which is often!)